Dispute Resolution
We're committed to fair resolution of disputes. Our dedicated team reviews each case carefully to ensure the best outcome for all parties.
When to File a Dispute
You may file a dispute if you experience any of the following issues:
- Account access not received
- Account metrics don't match listing
- Account was suspended after transfer
- Seller not responding
- Payment issues
- Other concerns
Dispute Resolution Process
File a Dispute
Go to your transaction page and click "Open Dispute". Provide detailed information about the issue.
Gather Evidence
Upload screenshots, messages, and any other evidence supporting your case.
Review Process
Our team reviews all evidence from both parties within 48-72 hours.
Resolution
We make a fair decision and take appropriate action, including refunds if warranted.
Resolution Timeframes
48h
Dispute Acknowledgment
We acknowledge your dispute within 48 hours of filing.
72h
Initial Review
Our team completes initial review within 72 hours.
7 days
Final Resolution
Most disputes are resolved within 7 days of filing.
Tips for a Successful Resolution
- Always communicate through our platform to maintain a record
- Take screenshots of all account metrics before and after transfer
- Document any issues immediately when they occur
- Respond promptly to requests from our dispute team
- Keep all credentials and access information until the dispute is resolved
Need to File a Dispute?
If you're experiencing issues with a transaction, we're here to help.